Ferova Agency · B2B
Service terms for agency partners
Operational framework for white-label technical SEO, web maintenance and landing-page delivery.
Effective date: August 8, 2026.
1. Scope and controlling documents
These terms govern B2B services supplied by Ferova Agency to agencies, consultancies and digital teams. Each accepted proposal defines deliverables, timing, fees, currency, taxes, revisions and workflow. If documents conflict, the specific proposal or contract and its exhibits control.
2. Agency services
Services may include white-label technical SEO, audits, migrations, e-commerce SEO, monthly website maintenance, landing-page design and development, and any other task expressly listed in the proposal. Work outside scope requires a new quote.
3. Agency, end client and white label
The hiring agency owns its commercial relationship with the end client. Ferova may work white label when agreed. The agency confirms it is authorized to share required access, instructions, content and data. Ferova will not contact or publicly identify the end client without written permission.
4. Quotes, fees and payment
Website and Fera information is indicative, not a final offer. Only an accepted proposal sets a binding fee. Work begins after the initial payment, required access and materials, and any other start conditions are satisfied. Late payment may pause delivery and reschedule reserved capacity after notice.
5. Delivery, review and approval
The proposal defines formats, owners and revision rounds. Extra requests, post-approval changes, or rework caused by incomplete information may change fees and timing. Material approvals and decisions must be recorded by email, Slack or the agreed channel.
6. Agency responsibilities
The agency supplies accurate information, authorized access, properly licensed content, an approval owner, and timely responses. Delays in inputs, access or approval move delivery dates accordingly.
7. SEO is a best-efforts service
Ferova applies professional judgment and accepted practices but does not guarantee rankings, traffic, indexing, sales, revenue or platform response dates. Outcomes depend on the site, competition, approved implementation and third-party algorithm or platform changes.
8. Web maintenance and development
Maintenance covers only contracted tasks and hours. Unless agreed, it excludes licenses, hosting, third-party services, redesigns, new features and third-party incidents. Development warranties cover reproducible defects in the original deliverable during the proposal period, not scope changes.
9. Access, security and data
Both parties use reasonable safeguards and share only necessary access. For end-client data, the agency normally acts as controller and Ferova as processor under documented instructions and applicable law. Special data restrictions must be disclosed before access is provided.
10. Confidentiality and experience
Non-public information, credentials, strategy, pricing and end-client data are confidential. Ferova may publish names, logos, results or screenshots only with prior written approval. Anonymous examples must not reasonably identify the client.
11. Intellectual property
The agency retains its assets and those of its clients. Once fully paid, final deliverables are licensed or assigned as stated in the proposal. Ferova retains pre-existing knowledge, generic templates, tools and reusable components.
12. Termination and handover
Term, renewal and notice follow the proposal. On termination, accrued fees remain due. Ferova supplies in-scope files and access and may delete operating copies once no legal or contractual retention duty remains.
13. Liability and third parties
Each party remains responsible for its own acts. Ferova does not control outages, changes, bans or decisions by search engines, CMS, hosting, analytics, payment providers or other third parties. Nothing excludes liability or rights that cannot legally be limited.
14. Governing law and direct resolution
Colombian law applies. Before seeking relief from a competent authority or court, the parties will attempt written good-faith negotiation. Jurisdiction is determined by applicable law and the specific contract.
15. Updates and contact
The current version appears on this page. Updates do not retroactively change an accepted proposal unless agreed or legally required. Contact: gerencia@seoparaecommerce.co, WhatsApp +1 (786) 578-7671, or Ferova Slack.
Official information
For consumer and commerce information in Colombia, visit the Superintendence of Industry and Commerce (SIC).